Just a few days ago, we announced a new support center for zendone. It included a new community site and a ticketing system for private support. The discussions support provided by UserVoice didn’t work for us. We are replacing it with a new community site.
As soon as we started to use the new forum, we started to detect problems. Some of them, like the clunky ‘unlimited votes’ implementation, were minor, but annoying. Other problems, like the tiny writing text area, or not being able to see the recent activity in the forum, were serious deal breakers for us.
We had evaluated many options for our support center. We were not completely convinced by any of them, specially when it came to community discussions support. UserVoice looked good enough for us, but after a few days we discovered we were wrong.
So what did we do? Stop trying to look for a hosted solution. We have installed the best forum software out there, Discourse, in our own instance: community.zendone.com. Discourse is a package we have been tracking since it was announced. It is a project leaded by Jeff Atwood founder of stackoverflow. We honestly think you will be delighted by it. Some things we love are:
It is really fast
It has a wonderful editor supporting markdown. It shows how the post will look in real time, lets you upload files by drag and drop and offers autocomplete emoticons and @mentions when you are typing. And one thing we love: you can keep it open as you browse other threads.
It keeps individual reading state for every user, so that you can quickly see what has been going on since the last time you were in.
It has a powerful and configurable notification system.
It is incredibly powerful when it comes to functionality but it offers a very clean, uncluttered UI
It is designed by people who are passionated experts in forums and it is opinionated about how things have to work.
We have worked hard to import all the contents from UserVoice into the new forum. All the topics and comments are there, so it is already running our new community site. We are closing the uservoice community. We are still working on the styling, though. For now we are using the default theme, but we will change that in the next days.
We want to encourage good discussions about GTD and productivity so we have created a place for them. A proper forum structure was indeed one of the request by some of our most powerful GTD users. We think we are finally satisfying that need for good now.
We hope you are as excited as we are with the new community site!
Reuse old Uservoice and GetSatisfaction users in the new forum
Now that we have everything under our control we can finally offer a solution for this. Please see this post